Question List
1. What is The VIVA Club?
2. What is the cost of The VIVA Club?
3. How much does a VA cost? What bonus structure should I put into place?
4. What templates and documents do I get by using The VIVA Club?
5. Why Filipino VAs, and how do I know that the wage I'm paying my VA is a decent wage, their economy is so different to ours, I want to ensure I'm not exploiting them?
6. What about language barriers?
7. What tasks can a VA do?
8. How quick can I hire a VA?
9. I am initially looking to utilise a VA for sourcing specific properties on Rightmove. Is this something that other VAs have done previously?
10. I need someone to complete basic bookkeeping for me for 2 single BTL properties that I have in my personal name. The vision I have is that when I receive an email invoice statement etc or paper ones I want to be able to forward or scan that communication for it to be dealt with by a VA. Is that feasible & any advice in hiring someone for that purpose?
11. I only need a bookkeeper for a couple of hours a week, is this possible?
12. I'd like some help finding something a VA could do for me and then have someone do a bit of that work on perhaps a trial basis.
13. Do I have to hire someone full time?
14. I’m scared of hiring. I’m terrified about picking the wrong person and having them do a bad job and then repeating that pain a second time and a 3rd time etc... What if I never find a good person? What if they never do a good job? Will I get an ROI? Is it worth it? So many questions and fears!
15. How can I trust someone who doesn't work in the same office as me, let alone the same country? Will they work the hours I need?
16. What level of access do I give my VA? I am worried about clients data, payments, GDPR and password protection.
17. I want to get the FREE lifetime access to The VIVA Club as part of investing in the Life Leverage Online Masterclass. Please can you advise the details of Life Leverage Online Masterclass - i.e. when is the next one and what are the costs?
18. What is the refund policy?
Answers
1. What is The VIVA Club?
The VIVA Club is The Very Important Virtual Assistant Club, a portal for small to medium sized business owners to find & hire their first or next Virtual Assistant (VA), with all the tools to make it as systemised & hands-free as possible.
We named it The VIVA Club as we know how important the right team is for the success of a business and having hired Virtual Assistants for over 5 years across 3 different businesses and personally, we know how Very Important they are.
The VIVA Club is a private community of Filipino Virtual Assistants looking for their next role, sharing tips and advice, helping each other and receiving training.
Accessing The VIVA Club as an individual or business owner allows you to advertise your role to our 2000+ members in our easy to follow process, allowing you to find your perfect VA.
2. What is the cost of The VIVA Club?
There are different packages available to join The VIVA Club and the package you choose will depend on whether you have hired before and how much of the process you want to have done and ready for you.
The VIVA Club packages are one-off fees as we expect you to hire your VA within one month of joining. However, extensions can be purchased at a discount. For latest prices and packages, see here
The monthly cost of hiring your VA will be down to you and your negotiation between you and your chosen VA. See below for estimated costs of a VA.
3. How much does a VA cost? What bonus structure should I put into place?
The salary of your VA will depend on the skills and experience they have, and location. The VIVA Club focuses on Filipino VAs.
Note, that it is custom to pay a 13thMonth bonus in December so the annual salary for a VA is 13 times the monthly amounts shown above.
Other bonuses, for successful meeting of targets or going beyond what was expected can be based on a percentage of salary and the value they brought to your business. One months bonus is seen as an excellent bonus to receive, as it would be in anyone’s case, and bonuses should be used to reward and motivate VAs. Ultimately, the bonus will depend on the role, task, business and performance and you will need to assess what feels right – you can always ask your VA what type and level of bonus they would like to receive.
4. What templates and documents do I get by using The VIVA Club?
The number of template documents you get to use to make the hiring process even easier by using The VIVA Club depends on the package you get:
Executive Level:
Platinum Level:
5. Why Filipino VAs, and how do I know that the wage I'm paying my VA is a decent wage, their economy is so different to ours, I want to ensure I'm not exploiting them?
Using the guide on VA salaries above, this will ensure you are paying your VA the correct amount. Additionally, as part of the application process, one of the questions we advise you ask is what salary they expect for the role. This gives an indication of what they are happy to work for and gives you the range for your role from all the applicants answers.
The reason why the VAs in The VIVA Club are mainly from the Philippines is that through years of using VAs ourselves, we have found Filipino VAs great to work with and appreciative of the salaries on offer based on the rates above (which is normally higher than a salaried job in the Philippines).
6. What about language barriers?
The level of English a VA has completely depends on their learning and experience. There will be a range from basic English who are maybe more suited for tech based roles, to fluent speakers who we have used for training videos and customer calls.
As part of the application and interview process you will be able to test their English and assess it against what you need as part of the role you are hiring for.
7. What tasks can a VA do?
Virtual Assistants are able to complete many tasks for you, whether business or personal, as long as the task is based online or via telephone (usually wifi based calling app/skype/zoom) they will be able to complete it. Some example tasks include:
Also, check out Leveraged Lifestyle podcast to get more inspiration: bit.ly/itunesllpodcast (specifically episodes #002 and #005)
8. How quick can I hire a VA?
The great thing about The VIVA Club is that there is already over 2,000+ Filipinos looking for Virtual Assistant type roles and with the systemised processes and templates available, you will be able to hire your VA within a month, we’ve had clients hire within 1 week.
9. I am initially looking to utilise a VA for sourcing specific properties on Rightmove. Is this something that other VAs have done previously?
The VIVA Club is made up of Virtual Assistants with all types of previous experience and skills so you may find someone within the community who has previously done this specific task.
However, what is great with The VIVA Club is that the VAs have access to training that is compiled from a number of working process documents from the owners various companies and experience. This allows your VA and potential VAs to train themselves ready for potential roles to ensure they are able to add value to your business straight away.
In addition, within Life Leverage Online Masterclass, we teach the very simple methods of how to task your VAs with any online task, no matter how complicated. To check out the Masterclass, which comes with a limited time bonus of free LIFETIME access to The VIVA Club, visit .
10. I need someone to complete basic bookkeeping for me for 2 single BTL properties that I have in my personal name. The vision I have is that when I receive an email invoice statement etc or paper ones I want to be able to forward or scan that communication for it to be dealt with by a VA. Is that feasible & any advice in hiring someone for that purpose?
This is definitely a role The VIVA Club can provide for as we have Virtual Assistant bookkeepers within the community.
Additionally, the vision can easily be achieved along with further systemisation to free up even more of your time to spend on higher value tasks. We have personally hired a bookkeeper who manages three separate businesses for us and we also have systemised our business post in a way that we no longer see it at all and it is completely dealt with by our virtual team.
11. I only need a VA bookkeeper for a few hours a week, is this possible?
Yes, this is possible. Some bookkeepers work for a number of clients due to the number of hours required to bookkeep for a business. Advertise in The VIVA Club for a part time bookkeeper and you will get applicants apply. Alternatively, find some similar business owners who are also looking for a virtual bookkeeper and hire one full-time between you all.
12. I'd like some help finding something a VA could do for me and then have someone do a bit of that work on perhaps a trial basis.
Listen to Leveraged Lifestyle podcast here regarding this subject and to get inspiration for what tasks you can get a VA to do: bit.ly/itunesllpodcast (specifically episodes #002 & #005)
Additionally, you can hire VAs on a trial basis to begin with in order for them to prove their worth, experience and knowledge, as long as you make this clear in the application process. You will still get eager VAs willing to apply and prove themselves to you in order to become full-time. The pay during the trial period should be negotiated between yourself and the hired VA.
13. Do I have to hire someone full time?
Virtual Assistants are looking for full and part time work so the choice is yours. A lot of small business owners and entrepreneurs struggle at first to think of enough tasks to fill a 40 hour week for a Virtual Assistant, however it does not take long before they realise they do need a full-time VA.
We would suggest you hire full-time if you can to get a VA totally committed to your role and business.
However, if part-time is what you require there are a few options available:
Hiring a VA is no different to hiring any other person for your team. The more preparation you do the less risk and fear there will be when hiring.
Our top tips when it comes to hiring are; create your processes, record any processes so you can use them as training videos, set KPIs, and build responsibility as you go. The time you spend doing these is time invested into your business and will not be wasted.
If you do end up hiring the wrong person for your role, having the right processes in place will make the decision to let them go and rehire simple. You will be able to refer to KPIs and the quality of tasks, refer to the contract and let the VA know that unfortunately it will not work. Pay them for their time and start the re-hiring process.
The VIVA Club offers a Platinum Package that will help you hire the right VA and give onboarding support for the hired VA during their first month of work with you, direct from our Executive VA who runs The VIVA Club.
15. How can I trust someone who doesn't work in the same office as me, let alone the same country? Will they work the hours I need?
Similar to the previous question, hiring a VA is similar to hiring any member of staff. When you hire someone to sit next to you, you know that they are there physically, but you cannot monitor what they are working on throughout each and every day, so why would it be any different for a virtual team member.
Use task management software, end of day reports and KPI reporting to track your VAs progress and work, and also ask them what tasks take up the most time within their role, so you can improve processes if possible.
Listen to episode #019 of Leveraged Lifestyle regarding this subject: bit.ly/itunesllpodcast
16. What level of access do I give my VA? I am worried about clients data, payments, GDPR and password protection.
The level of access you give your VA should be based on trust, which needs to be earnt. So, to begin with your VA will not have full access to all areas, and responsibilities and access will build as time progresses and they become competent at their role.
Data and access levels can also be managed through software for protection, such as passwords through a software called Lastpass.
Check out episode #007 of Leveraged Lifestyle podcast which covers how to build trust with your VA using technology.
Note, however, you would do this exact same process when hiring any new member to your team, whether based physically in your office or virtually.
17. I want to get the FREE lifetime access to The VIVA Club as part of investing in the Life Leverage Online Masterclass. Please can you advise the details of Life Leverage Online Masterclass - i.e. when is the next one and what are the costs?
The Life Leverage Online Masterclass is an online course that guides you through leveraging your business in order to build, leverage & scale it with less of your time. The course is online to match the idea of living a leveraged lifestyle, which means you can access it from anywhere at anytime on any device.
For the latest prices and offers, please visit www.turnerinvest.co.uk/masterclass
And for more details about what the course covers, visit
18. What is the refund policy?
The refund policy for The VIVA Club is 7 days. If you are not happy with the templates and systems you receive as part of the package, you are entitled to a refund, however your access to The VIVA Club will be withdrawn immediately and you will no longer have access to the pool of VAs we have waiting to apply for your role.
1. What is The VIVA Club?
2. What is the cost of The VIVA Club?
3. How much does a VA cost? What bonus structure should I put into place?
4. What templates and documents do I get by using The VIVA Club?
5. Why Filipino VAs, and how do I know that the wage I'm paying my VA is a decent wage, their economy is so different to ours, I want to ensure I'm not exploiting them?
6. What about language barriers?
7. What tasks can a VA do?
8. How quick can I hire a VA?
9. I am initially looking to utilise a VA for sourcing specific properties on Rightmove. Is this something that other VAs have done previously?
10. I need someone to complete basic bookkeeping for me for 2 single BTL properties that I have in my personal name. The vision I have is that when I receive an email invoice statement etc or paper ones I want to be able to forward or scan that communication for it to be dealt with by a VA. Is that feasible & any advice in hiring someone for that purpose?
11. I only need a bookkeeper for a couple of hours a week, is this possible?
12. I'd like some help finding something a VA could do for me and then have someone do a bit of that work on perhaps a trial basis.
13. Do I have to hire someone full time?
14. I’m scared of hiring. I’m terrified about picking the wrong person and having them do a bad job and then repeating that pain a second time and a 3rd time etc... What if I never find a good person? What if they never do a good job? Will I get an ROI? Is it worth it? So many questions and fears!
15. How can I trust someone who doesn't work in the same office as me, let alone the same country? Will they work the hours I need?
16. What level of access do I give my VA? I am worried about clients data, payments, GDPR and password protection.
17. I want to get the FREE lifetime access to The VIVA Club as part of investing in the Life Leverage Online Masterclass. Please can you advise the details of Life Leverage Online Masterclass - i.e. when is the next one and what are the costs?
18. What is the refund policy?
Answers
1. What is The VIVA Club?
The VIVA Club is The Very Important Virtual Assistant Club, a portal for small to medium sized business owners to find & hire their first or next Virtual Assistant (VA), with all the tools to make it as systemised & hands-free as possible.
We named it The VIVA Club as we know how important the right team is for the success of a business and having hired Virtual Assistants for over 5 years across 3 different businesses and personally, we know how Very Important they are.
The VIVA Club is a private community of Filipino Virtual Assistants looking for their next role, sharing tips and advice, helping each other and receiving training.
Accessing The VIVA Club as an individual or business owner allows you to advertise your role to our 2000+ members in our easy to follow process, allowing you to find your perfect VA.
2. What is the cost of The VIVA Club?
There are different packages available to join The VIVA Club and the package you choose will depend on whether you have hired before and how much of the process you want to have done and ready for you.
The VIVA Club packages are one-off fees as we expect you to hire your VA within one month of joining. However, extensions can be purchased at a discount. For latest prices and packages, see here
The monthly cost of hiring your VA will be down to you and your negotiation between you and your chosen VA. See below for estimated costs of a VA.
3. How much does a VA cost? What bonus structure should I put into place?
The salary of your VA will depend on the skills and experience they have, and location. The VIVA Club focuses on Filipino VAs.
- A starting VA with no prior experience, to hire full-time for 40 hours a week can cost as little as 10,000PHP per month which equates to about £150 per month. However, we would suggest only paying this amount during their probation period and increasing their pay once they have proven themselves.
- The average salary for a Filipino VA is 18,000PHP per month which is about £265 or £1.57 per hour
- For specialists or higher skilled/experienced VAs, such as SEO experts, bookkeepers, full social media management, website development and management etc, you should expect to pay a higher rate of 30,000PHP to 40,000PHP and higher, which equates to £440 to £590 per month, or £2.61 to £3.51 per hour.
Note, that it is custom to pay a 13thMonth bonus in December so the annual salary for a VA is 13 times the monthly amounts shown above.
Other bonuses, for successful meeting of targets or going beyond what was expected can be based on a percentage of salary and the value they brought to your business. One months bonus is seen as an excellent bonus to receive, as it would be in anyone’s case, and bonuses should be used to reward and motivate VAs. Ultimately, the bonus will depend on the role, task, business and performance and you will need to assess what feels right – you can always ask your VA what type and level of bonus they would like to receive.
4. What templates and documents do I get by using The VIVA Club?
The number of template documents you get to use to make the hiring process even easier by using The VIVA Club depends on the package you get:
Executive Level:
- Job Offer
- Engagement Contract
- Application Form
- Interview Question Set
- Job Description
- Example KPIs
- Onboarding Documents
Platinum Level:
- The above documents customized for your exact role
5. Why Filipino VAs, and how do I know that the wage I'm paying my VA is a decent wage, their economy is so different to ours, I want to ensure I'm not exploiting them?
Using the guide on VA salaries above, this will ensure you are paying your VA the correct amount. Additionally, as part of the application process, one of the questions we advise you ask is what salary they expect for the role. This gives an indication of what they are happy to work for and gives you the range for your role from all the applicants answers.
The reason why the VAs in The VIVA Club are mainly from the Philippines is that through years of using VAs ourselves, we have found Filipino VAs great to work with and appreciative of the salaries on offer based on the rates above (which is normally higher than a salaried job in the Philippines).
6. What about language barriers?
The level of English a VA has completely depends on their learning and experience. There will be a range from basic English who are maybe more suited for tech based roles, to fluent speakers who we have used for training videos and customer calls.
As part of the application and interview process you will be able to test their English and assess it against what you need as part of the role you are hiring for.
7. What tasks can a VA do?
Virtual Assistants are able to complete many tasks for you, whether business or personal, as long as the task is based online or via telephone (usually wifi based calling app/skype/zoom) they will be able to complete it. Some example tasks include:
- Social media management
- Build relationships with suppliers
- Manage Amazon inventory
- Complete the Amazon seller checklist weekly
- End of day reports
- End of week reports
- Develop process guides
- Gain Product reviews
- Customer Service
- Complete Amazon training
- Business improvement
- Packaging design
- Build/manage websites
- Improve SEO
- CRM
- Manage databases
- List properties
- Product/Property/Market research
- Property Management
- Research for new business/sales
- Manage your virtual team
- Bookkeeping
- Content creation
- Booking tickets and making reservations
- And many more
Also, check out Leveraged Lifestyle podcast to get more inspiration: bit.ly/itunesllpodcast (specifically episodes #002 and #005)
8. How quick can I hire a VA?
The great thing about The VIVA Club is that there is already over 2,000+ Filipinos looking for Virtual Assistant type roles and with the systemised processes and templates available, you will be able to hire your VA within a month, we’ve had clients hire within 1 week.
9. I am initially looking to utilise a VA for sourcing specific properties on Rightmove. Is this something that other VAs have done previously?
The VIVA Club is made up of Virtual Assistants with all types of previous experience and skills so you may find someone within the community who has previously done this specific task.
However, what is great with The VIVA Club is that the VAs have access to training that is compiled from a number of working process documents from the owners various companies and experience. This allows your VA and potential VAs to train themselves ready for potential roles to ensure they are able to add value to your business straight away.
In addition, within Life Leverage Online Masterclass, we teach the very simple methods of how to task your VAs with any online task, no matter how complicated. To check out the Masterclass, which comes with a limited time bonus of free LIFETIME access to The VIVA Club, visit .
10. I need someone to complete basic bookkeeping for me for 2 single BTL properties that I have in my personal name. The vision I have is that when I receive an email invoice statement etc or paper ones I want to be able to forward or scan that communication for it to be dealt with by a VA. Is that feasible & any advice in hiring someone for that purpose?
This is definitely a role The VIVA Club can provide for as we have Virtual Assistant bookkeepers within the community.
Additionally, the vision can easily be achieved along with further systemisation to free up even more of your time to spend on higher value tasks. We have personally hired a bookkeeper who manages three separate businesses for us and we also have systemised our business post in a way that we no longer see it at all and it is completely dealt with by our virtual team.
11. I only need a VA bookkeeper for a few hours a week, is this possible?
Yes, this is possible. Some bookkeepers work for a number of clients due to the number of hours required to bookkeep for a business. Advertise in The VIVA Club for a part time bookkeeper and you will get applicants apply. Alternatively, find some similar business owners who are also looking for a virtual bookkeeper and hire one full-time between you all.
12. I'd like some help finding something a VA could do for me and then have someone do a bit of that work on perhaps a trial basis.
Listen to Leveraged Lifestyle podcast here regarding this subject and to get inspiration for what tasks you can get a VA to do: bit.ly/itunesllpodcast (specifically episodes #002 & #005)
Additionally, you can hire VAs on a trial basis to begin with in order for them to prove their worth, experience and knowledge, as long as you make this clear in the application process. You will still get eager VAs willing to apply and prove themselves to you in order to become full-time. The pay during the trial period should be negotiated between yourself and the hired VA.
13. Do I have to hire someone full time?
Virtual Assistants are looking for full and part time work so the choice is yours. A lot of small business owners and entrepreneurs struggle at first to think of enough tasks to fill a 40 hour week for a Virtual Assistant, however it does not take long before they realise they do need a full-time VA.
We would suggest you hire full-time if you can to get a VA totally committed to your role and business.
However, if part-time is what you require there are a few options available:
- Hire them part-time on a personal basis as well, to work on tasks such as research, booking tickets, making reservations, processing orders, email management, finding gifts, sending out birthday cards, etc
- Combine with another business owner and share your VAs time (use The VIVA Club community if you do not already know someone)
Hiring a VA is no different to hiring any other person for your team. The more preparation you do the less risk and fear there will be when hiring.
Our top tips when it comes to hiring are; create your processes, record any processes so you can use them as training videos, set KPIs, and build responsibility as you go. The time you spend doing these is time invested into your business and will not be wasted.
If you do end up hiring the wrong person for your role, having the right processes in place will make the decision to let them go and rehire simple. You will be able to refer to KPIs and the quality of tasks, refer to the contract and let the VA know that unfortunately it will not work. Pay them for their time and start the re-hiring process.
The VIVA Club offers a Platinum Package that will help you hire the right VA and give onboarding support for the hired VA during their first month of work with you, direct from our Executive VA who runs The VIVA Club.
15. How can I trust someone who doesn't work in the same office as me, let alone the same country? Will they work the hours I need?
Similar to the previous question, hiring a VA is similar to hiring any member of staff. When you hire someone to sit next to you, you know that they are there physically, but you cannot monitor what they are working on throughout each and every day, so why would it be any different for a virtual team member.
Use task management software, end of day reports and KPI reporting to track your VAs progress and work, and also ask them what tasks take up the most time within their role, so you can improve processes if possible.
Listen to episode #019 of Leveraged Lifestyle regarding this subject: bit.ly/itunesllpodcast
16. What level of access do I give my VA? I am worried about clients data, payments, GDPR and password protection.
The level of access you give your VA should be based on trust, which needs to be earnt. So, to begin with your VA will not have full access to all areas, and responsibilities and access will build as time progresses and they become competent at their role.
Data and access levels can also be managed through software for protection, such as passwords through a software called Lastpass.
Check out episode #007 of Leveraged Lifestyle podcast which covers how to build trust with your VA using technology.
Note, however, you would do this exact same process when hiring any new member to your team, whether based physically in your office or virtually.
17. I want to get the FREE lifetime access to The VIVA Club as part of investing in the Life Leverage Online Masterclass. Please can you advise the details of Life Leverage Online Masterclass - i.e. when is the next one and what are the costs?
The Life Leverage Online Masterclass is an online course that guides you through leveraging your business in order to build, leverage & scale it with less of your time. The course is online to match the idea of living a leveraged lifestyle, which means you can access it from anywhere at anytime on any device.
For the latest prices and offers, please visit www.turnerinvest.co.uk/masterclass
And for more details about what the course covers, visit
18. What is the refund policy?
The refund policy for The VIVA Club is 7 days. If you are not happy with the templates and systems you receive as part of the package, you are entitled to a refund, however your access to The VIVA Club will be withdrawn immediately and you will no longer have access to the pool of VAs we have waiting to apply for your role.